The Academy of Service Excellence

Academy of service excellence

The Academy of Service Excellence was founded by Chris Daffy in 2002 to help organisations learn, develop, and implement strategies to create enduring customer loyalty through service excellence, and customer experience management.

Through this Chris has enabled his world class clients to create differentiation, competitive advantage and customer loyalty; and to improve their business performance, boost profitability and enhance long term value.

Chris is recognised internationally and has worked in most sectors, with existing and past customers including: Air Products (Gases), Airbus (Satellites), Aurum Group (Watch and Jewellery Retailers), BAE Systems (Defence Equipment), Brenntag (Chemical Distribution), Dorchester Collection (Luxury Hotels), First Direct (Banking), Legal and General (Insurance), Phonak (Hearing Aids), Saint-Gobain (Building Products), Toyota/Lexus (Cars), Virgin Atlantic (Airline) & Xerox (Document Processing).


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Academy of Service Excellence
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